89ld Privacy Policy
At 89ld, protecting your personal data is a foundational responsibility. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have over your own data when using the 89ld platform.
Data Protection
89ld applies industry-standard security controls to protect your personal information from unauthorised access, disclosure, alteration, and destruction at every stage of processing.
No Data Selling
89ld does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with service providers is limited strictly to what is necessary to operate the platform.
Your Rights
Registered users have the right to access, correct, and request deletion of their personal data held by 89ld. Submit a data request at any time via our support team at [email protected].
Information We Collect
89ld collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third-party service providers who assist us in operating the platform. The categories of data we collect are described below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport number | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket account numbers, Visa or Mastercard details (last four digits only), transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, device model, operating system, session timestamps | Automatically via server logs and cookies |
| Usage Data | Pages visited, games played, bet amounts, session duration, click patterns | Automatically via analytics tools |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
- 1.1Mandatory Data: Certain categories of personal data — including identity data and contact data — are required to create and maintain a 89ld account. Without this information, we are unable to provide access to the platform's services, process transactions, or fulfil our legal compliance obligations.
- 1.2Optional Data: Some information (such as optional profile preferences or communication opt-ins for promotions) is provided voluntarily. You may choose not to provide optional data without affecting your core access to the 89ld platform.
- 1.3Data From Minors: The 89ld platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from an underage individual has been collected, it will be deleted immediately and the associated account will be closed.
How We Use Your Data
89ld processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.
- 2.1Account Management: To create, maintain, and administer your 89ld account, including verifying your identity (KYC), managing login sessions, and enabling account recovery where requested.
- 2.2Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records of all transactions in Bangladeshi Taka (৳).
- 2.3Platform Operation and Improvement: To monitor platform performance, diagnose technical issues, analyse gameplay patterns, and improve the overall user experience of the 89ld casino and sports betting services.
- 2.4Legal and Regulatory Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, responsible gaming requirements, identity verification standards, and any lawful requests from relevant authorities.
- 2.5Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the 89ld platform.
- 2.6Customer Support: To respond to your enquiries, resolve complaints, manage disputes, and provide technical assistance through live chat, email, or other support channels.
- 2.7Responsible Gaming: To monitor usage patterns for signs of problem gambling behaviour, enforce deposit limits or self-exclusion requests, and provide relevant responsible gaming information in accordance with our Responsible Gaming policy.
- 2.8Marketing Communications: Where you have opted in, to send promotional emails or in-platform notifications about bonuses, new games, and platform features. You may withdraw consent for marketing communications at any time by contacting [email protected].
Data Sharing and Disclosure
89ld does not sell, rent, or trade your personal data to any third party. We may, however, share limited and necessary personal data with trusted third-party categories in the circumstances described below. All third parties with whom we share data are contractually required to handle it securely and to use it only for the specific purposes for which it was shared.
- 3.1Payment Processors: We share necessary financial and identity data with payment service providers — including bKash, Nagad, Rocket, Upay, and card processing networks — solely to facilitate the processing of your deposits and withdrawals.
- 3.2Game Technology Providers: Game studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive limited technical data required to deliver their games through the 89ld platform. These providers operate under strict data processing agreements.
- 3.3Identity Verification Services: Third-party KYC and identity verification providers may receive identity and document data to assist in verifying the age and identity of registered users in compliance with platform policy.
- 3.4Analytics and Security Providers: We use reputable third-party analytics and fraud prevention tools to monitor platform usage and detect suspicious activity. These providers receive anonymised or pseudonymised technical and usage data where possible.
- 3.5Legal and Regulatory Disclosure: We may disclose personal data to law enforcement agencies, regulators, or other authorised bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected illegal activity on the platform.
- 3.6Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of 89ld's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change and of your rights in that context.
Data Security
89ld implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures are reviewed and updated regularly to reflect current best practices in data security.
- 5.1SSL Encryption: All data transmitted between your browser or device and the 89ld platform is protected using Transport Layer Security (TLS/SSL) encryption. Look for the padlock icon in your browser address bar when using 89ld.app.
- 5.2Password Hashing: User passwords are stored in an irreversibly hashed format. 89ld staff cannot view your plain-text password. You are responsible for choosing a strong, unique password and keeping it confidential.
- 5.3Access Controls: Access to personal data within 89ld's systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need may access user data, and all such access is logged and auditable.
- 5.4Payment Security: 89ld does not store full payment card numbers. Financial transactions are processed via certified, secure payment gateways. bKash, Nagad, and Rocket transactions are processed through their official APIs under secure authentication protocols.
- 5.5Incident Response: In the event of a confirmed data security incident that poses a risk to your personal data, 89ld will take immediate containment steps and will notify affected users as soon as reasonably practicable, providing guidance on protective actions you can take.
While 89ld makes every reasonable effort to protect your personal data, no system is entirely immune to risk. You also have a responsibility to protect your own account by using a strong password, not sharing your login credentials, and logging out of your account when using shared devices.
SSL / TLS
All connections to 89ld.app are encrypted using modern TLS protocols, protecting your data in transit from interception or tampering.
Hashed Passwords
Your account password is never stored in readable form. Industry-standard hashing algorithms ensure your credentials remain protected even in the unlikely event of a breach.
Access Logging
All access to personal data within 89ld's internal systems is logged, monitored, and subject to regular security audits to detect and prevent unauthorised access.
Secure Payments
Deposits and withdrawals via bKash, Nagad, Rocket, and card networks are handled through certified payment gateways. Full card numbers are never stored on our servers.
Data Retention
89ld retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including operational, legal, regulatory, and dispute-resolution requirements. The retention periods applied to the main categories of data are summarised below.
- 6.1Account Data: Personal and identity data associated with your 89ld account is retained for the duration of your account and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
- 6.2Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years to comply with applicable financial record-keeping requirements.
- 6.3Support Communications: Customer support chat transcripts and email records are retained for up to three (3) years from the date of the interaction, or longer where a formal dispute is ongoing.
- 6.4Technical and Usage Logs: Server logs and technical usage data are typically retained for up to twelve (12) months, after which they are deleted or anonymised.
- 6.5Marketing Preferences: Records of your marketing consent or opt-out status are retained for as long as necessary to honour your preferences and to demonstrate compliance with consent requirements.
- 6.6Data Deletion Requests: Where you request deletion of your personal data, 89ld will process the request within a reasonable timeframe, subject to any mandatory retention obligations that prevent immediate deletion. You will be informed if any data must be retained beyond your request.
Once the applicable retention period has elapsed and there is no longer a lawful basis for continued processing, your personal data will be securely deleted or anonymised in accordance with 89ld's internal data disposal procedures.
Your Privacy Rights
As a user of the 89ld platform, you have a number of rights with respect to your personal data. 89ld is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights below, please contact our support team at [email protected] with the subject line "Privacy Request" and a description of your request.
- 7.1Right of Access: You have the right to request a copy of the personal data that 89ld holds about you. We will provide this in a clear, structured format within a reasonable timeframe following verification of your identity.
- 7.2Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain information directly within your account settings.
- 7.3Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is otherwise unlawful. Note that certain data must be retained to meet legal obligations and cannot be deleted on request alone.
- 7.4Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your personal data — for example, while the accuracy of data is being disputed or while a complaint is under investigation.
- 7.5Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. Once an objection is received, we will cease using your data for marketing purposes without delay.
- 7.6Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
- 7.7Right to Withdraw Consent: Where 89ld processes your data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
Contact and Privacy Enquiries
If you have any questions, concerns, or complaints about how 89ld handles your personal data, or if you wish to exercise any of the privacy rights described in Section 7, please reach out to us through one of the following channels:
- 8.1Email: Send your privacy enquiry to with the subject line "Privacy Request". Our team will acknowledge your message within 5 business days.
- 8.2Live Chat: For urgent privacy matters, you may contact us via the live chat function available in your 89ld account dashboard. Our support team is available 24 hours a day, 7 days a week, with an average response time of 2–5 minutes.
- 8.3Policy Updates: 89ld reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users by email or through an in-platform notification prior to the changes taking effect. The most current version of this policy is always available at 89ld.app/privacy-policy, with the effective date shown at the top of the page.
By continuing to use the 89ld platform after any update to this Privacy Policy, you acknowledge and accept the revised policy. We encourage you to review this page periodically to remain informed of how 89ld protects your personal data.
For further information about your rights as a player or about the responsible gaming tools available to you, please visit our Responsible Gaming page or review the full Terms & Conditions that govern use of the 89ld platform.
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